Legal notices and privacy policy

1. Site publishers:

The company H&V SAS (Trade name: Panafrica), with a capital of €20,000,

with registered office at 7 rue Joseph Dijon, 75018 PARIS,

is registered in France on the Paris Trade and Companies Register (RCS) under n° 813 179 348,

publisher of website www.panafrica-store.com

Phone : 0981670745

Contact : contact@panafrica-store.com

After-sales service : service-client@panafrica-store.com

Publishing director: Vulfran de Richoufftz

2. Site design and creation:

3. Hosting

The company Greenshift,

with a capital of €20,000,

is registered in France on the Paris Trade and Companies Register (RCS) under n° B 524 234 051,

with registered office at 9, rue Campagne Première, 75014 PARIS,

represented by its President, Dr Arne de MEIJERE

4. Photo credits

The photos and videos on the www.panafrica-store.com website may not be used or reproduced without PANAFRICA’s express permission.

Photos: Vulfran de Richoufftz, hands.studio_, Arthur Delloye and the PANAFRICA teams.

5. Cookies :

A cookie may be automatically installed on your web browser when you visit the www.panafrica-store.com website. A cookie is a block of data which doesn’t allow the user to be identified but is used to save information relating to the user’s navigation on the site. You can prevent these “cookies” being saved by configuring your computer according to the detailed instructions on the http://www.cnil.fr website.

6. Privacy Policy: 

The protection of your personal data is very important to PANAFRICA. Within our website we collect data about our users which we analyse and work with our service providers, who therefore have access to some of the data. This information is vital to provide the best possible user experience and to ensure orders run smoothly.

7. Collected data: 

We only collect the information necessary to carry out our business as an e-merchant, namely:

Contact information: name, surname, email address, gender, phone number and date of birth.

Delivery information: postal address for delivery and invoicing.

Technical information: technical logs, IP address.

Newsletter opt-in information: opt-in date, IP address.

History of the products you have viewed on PANAFRICA.

Data relating to your buying habits: order date, purchasing frequency, average basket, type of product purchased, etc.

History of your relationship with our services: emails exchanged with our customer service.

8. Your password is confidential: 

Creating an account requires a password. This password is encrypted and is known only to you. It is not possible for us to access it. If you forget your password, a new one will be randomly generated and sent to your contact email address.

9. Your bank card number is encrypted: 

We collect data related to transactions made on the website (payment type, internal transaction number, type of card used, last 4 digits of the card, expiry date).

Payment is managed by a specialised service provider (PayPal, PayPlug or Alma) depending on the payment type: the entire number on your bank card as well as the security code are not accessible to us.

10. Data is secure: 

The data you entrust to us is protected with the utmost care. We use the services of our hosting company GREENSHIFT, which has the security standards to protect our databases. Secure Sockets Layer (SSL) technology ensures the secure transmission of information over the internet.

Access to personal information is limited to PANAFRICA staff and its authorised partners, who need to access this data. In order to enable you to retrieve your order history, this data is only deleted if you request it to be.

11. Use of collected data: 

We collect your personal data for the following reasons:

  • Ensure personalised browsing on our website
  • Deliver your orders as quickly as possible
  • Guarantee an efficient customer relationship
  • Manage our risk policy, in particular by detecting unusual transactions
  • Offer commercial operations that correspond to your profile
  • Analyse our audience in order to constantly improve your experience as a web user

We will contact you by email in the following cases:

  • Sending transactional information related to your registration or order, which is not subject to explicit consent.
  • News from PANAFRICA will be sent in a newsletter 2 to 3 times per week. Explicit consent via a tick box is required for subscription to the newsletter. You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link at the bottom of the email you receive.

We will sometimes show you adverts:

Your visits are saved for the purpose of displaying adverts to you when you browse other websites. This process does not manipulate any personal data and neither the advertising agency nor the third-party sites displaying our adverts have access to your details.

If you no longer wish to see our adverts, you can delete the cookies from your web browser.

Supprimer les cookies

12. Transfer of data:

The information collected is intended solely for PANAFRICA and its service providers. We do not sell any of your personal data to any other company.

 

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 13. Access rights to your data: 

Most of the data can be modified directly by yourself from your customer area on our website.

In accordance with the applicable regulations, you have the following rights relating to the protection of your personal data: right of access, rectification, limit processing, deletion, to withdraw your consent, to request data portability.

You can exercise the rights above by contacting us via email at contact@panafrica-store.com or by post:

PANAFRICA, 22 PASSAGE DU PONCEAU, 75002 PARIS

In accordance with the regulations, you may lodge any complaint with the competent supervisory authority in France: CNIL – 3 Place de Fontenoy, 75007 Paris.

In the event of any difference between the French and English versions of the Privacy Policy, the French version shall prevail. This personal data protection information was updated on 14 April 2021.

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